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    Frequently asked questions

    In general, water formulations should be applied before oil formulations and we recommend using a maximum of three serum formulations in a single regimen. We have developed a more comprehensive guide on choosing and using our formulations
    All The Ordinary products undergo a thorough safety assessment before hitting the market. Each ingredient is reviewed against current scientific literature and strict global regulations to ensure they are safe and compliant for topical application. Always follow the directions of use.

    Please visit the contact us page to find a convenient way to reach us via email or Whatsapp.

    The shelf life of our products is three years when unopened and stored at room temperature. This is the regulatory threshold for testing. Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.

    We currently have no sample sizes, but we are working on it! Stay tuned for future opportunities to sample our products.