Once products leave The Ordinary-Pakistan warehouse, all sales become final. Many products do not come with sanitary seals making it unsafe to put them back on the shelves. We want you as our customer to feel secure you’re getting brand new, unused products from us.

Because skin can take some time to adjust to new products as well as to detox from any changes, it is best to allow 2-3 weeks of use to see how your skin truly takes on new items. Sometimes a few uses alone is simply not enough time to let the new products get to work.

If your product does have a seal and you would like to return it, please notify us via email or Whatsapp and include images of the sealed product. Provide your invoice number and reason(s) for the return/exchange. Once merchandise has arrived back to us, we will issue a refund minus return shipping cost.

• Exchanges (if applicable):We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a direct message at Whatsapp or email us at cs@theordinary.pk
• Our policy lasts 2 days. If 2 days have gone by since you have received your haul, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same sealed condition that you received it. It must also be in the original packaging. If product doesn’t have a seal we cannot accept a return.
• To complete your return, we require a receipt or proof of purchase.
• Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. If you have returned an item that doesn’t qualify for a return, you will have to arrange your own shipping to get the item back.
• There are certain situations where only partial refunds are granted (if applicable)
• Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email or Whatsapp.
• Sale items (if applicable):Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• Exchanges (if applicable):We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or message over Whatsapp
• Return Shipping:We will send you a return label for free, the cost of return shipping will be deducted from your product refund total. You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.